Published on http://www.utahbusiness.com August 31, 2015
St. George—TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2015 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, the Communications Solutions Product of the Year honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the past 12 months.
“This is a great achievement for TCN to have Platform 3.0 and our latest business intelligence analytics solution recognized alongside other great innovative products in the market,” said Terrel Bird, CEO and co-founder of TCN. “We are in the business of innovation and our goal continues to be searching for ways to enhance our offerings to meet the evolving needs of the call center technology industry.”
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. TCN recently launched Competitive Analytics, a fully integrated business intelligence analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency.
“Congratulations to TCN for being honored with a 2015 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Platform 3.0 is truly an innovative product and is amongst the best solutions that facilitate voice and data communications brought to market in the past twelve months. I look forward to continued excellence from TCN in 2015 and beyond.”